Is my payment secure?

Your payment is completely secure, as all information is transmitted using SSL/TLS protocol.
What's more, we only work with reliable partners such as Stripe for credit card payments, Apple for Apple Pay and Google for Google Pay.


What are the shipping times for your products?

We take a maximum of 24 to 48 hours to process your order, and then between 4 and 12 days maximum to deliver it to you.
(depending on location and peak demand periods).

Do you ship all over the world?

No. We only deliver in USA, UK, Canada and Australia.

Our average delivery time is 5 to 8 days.

  • Delivery in USA: $3.5 | Free from $40 purchase.
  • Delivery in UK: £2,60 | Free from £35 purchase.
  • Delivery in Canada: $4.5 | Free from $58 purchase.
  • Delivery in Australia: 5 A$ | Free from 65 A$ purchase.
Do you provide product tracking information?

Yes, wait several days after your order and track your package here:

If you don't receive a tracking number, ask us via email at
We are available Monday to Friday from 8am to 6pm.

Changes - Refunds

Do you have a refund policy?

The entire Pokémon™ Plushies team does its utmost to resolve any problems you may encounter.
If you still require a refund, we'll issue it right away if the request was made within 30 days of the purchase date. 

For more information, we invite you to access our refund policy here

I would like to change my order. Is this possible?

It is entirely possible to modify your order if the request is made within 10 hours of the time and date of purchase.
Contact us at and we'll take care of everything!

How do I make a return?

If you received your order less than 30 days ago, please contact us at and explain that you wish to return your order.
We will then inform you of the return address, and when we receive your package, we will refund your order in full to the payment method you used.

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